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Your information, handled with care
This policy explains how Creative Labyrinth collects, uses, stores and protects personal information when you use this website or contact us.
Creative Labyrinth is the responsible party for personal information processed through this website and during related customer enquiries. You can contact us at creative@creativelabyrinth.co.za or 081 880 2627.
When you request a quote or contact us, we may collect:
Please do not send unnecessary personal or confidential information through the enquiry form.
We may use personal information to:
We process information with your consent, when necessary to take steps at your request or perform an agreement, when required by law, or where a legitimate business interest applies and your rights are respected.
We may share limited information with trusted service providers who help us host the website, manage email, support our systems, produce branded items or fulfil an approved order. They should receive only the information reasonably needed for the relevant service. We may also disclose information when required or permitted by law.
Some technology providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and safeguards that support appropriate protection of personal information.
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, to maintain necessary business records, and to meet legal or regulatory requirements. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Subject to applicable law, you may ask whether we hold personal information about you, request access or correction, object to certain processing, withdraw consent where consent is relied on, or ask for deletion where the information is no longer lawfully required.
Send a request to creative@creativelabyrinth.co.za. We may need to verify your identity before completing a request.
This website currently uses essential technologies needed for basic operation and to remember that you dismissed the cookie notice. Read the Cookie Policy for more detail.
This website links to third-party services such as WhatsApp and the Gift Showroom. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to them.
Please contact us first so we can try to resolve your concern. You may also lodge a complaint with the Information Regulator of South Africa. Visit inforegulator.org.za for current contact and complaint information.
We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with the effective date below.